How to use these
Open ChatGPT, Claude, Gemini or Copilot on your phone between clients. The free versions are fine. Paste a prompt and swap the [brackets] for your own details. Leave clients' names and details out.
Use AI for the wording. Don't rely on it for patch tests, allergies, contraindications or product instructions. Follow your training and the manufacturer's guidance.
Bookings
A no-show message that keeps the client
The 2pm didn't turn up.
Write a text to a client who missed their appointment today. Our policy is [your policy, e.g. a 50% charge for no-shows]. Be kind, assume there's a good reason, state the policy clearly, and invite them to rebook. Under 60 words.
Rebooking reminders
Regulars who haven't been in for a while.
Write three short texts to remind a client it's time to rebook their [service]. One friendly, one with a gentle nudge, one mentioning [an offer or new availability]. Under 40 words each, in a voice that's [how you sound].
Write a cancellation policy people accept
You need one, and you don't want to sound harsh.
Write a short cancellation and no-show policy for my [type of salon]. The rules: [notice period, charges, deposits]. Fair, friendly and clear, under 100 words, plus a 25-word version for my booking page.
Money
Announce a price rise
Costs are up and you've been putting it off.
Write a message to my clients saying prices will go up from [date]. [Give the new prices or the typical increase.] Thank them for their loyalty, be confident and brief, and don't apologise. Under 90 words, plus a shorter version for an Instagram story.
Build packages and add-ons
You'd like each visit to be worth a little more.
I offer these services and prices: [list]. Suggest five packages or add-ons that give clients good value and raise my average booking. For each, give a name, what's included and a price.
Clients
Reply to reviews
Good or bad, a reply shows you care.
Write a reply to this review: [paste it]. [For a bad one: what happened from our side.] Warm and professional, under 60 words. If it's a complaint, apologise for what went wrong and invite them to get in touch privately.
Ask happy clients for a review
They said they love it. Ask now.
Write a short, friendly text asking a happy client to leave a review, with the link [link placeholder]. Under 40 words. Give me three versions.
Aftercare advice, written once
You explain the same aftercare ten times a week.
Turn my aftercare notes for [treatment] into a clear, friendly message I can send after appointments: [your notes]. Short numbered steps, and when to get in touch with me.
Tip: Check it against your training and the product instructions before you send it.
Getting found
A month of social posts
You take the photos and never post them.
Give me 12 post ideas for my [type of salon]'s Instagram: before and afters, a tip, a product, a team moment, a client question answered, and last-minute availability. Write each caption under 40 words in my voice, which is [how you sound].
Fill a last-minute gap
A cancellation has left a two-hour hole tomorrow.
Write a short, upbeat post and a text to regulars about a last-minute appointment available [day and time] for [services]. Under 35 words each, with how to book.